Hassle-free shipping & exchanges

Shipping & Returns

We want your experience with LEMAYA to be smooth and stress-free. Here’s everything you need to know before and after you place an order.

Need help right now? Chat with us on WhatsApp: +923107402777

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Nationwide & international delivery · Charges apply · Delivery time varies by order · 7 to 15 day easy exchange on unworn items Nationwide

Shipping

Fast, reliable delivery to your doorstep.

Nationwide & international shipping available. Delivery charges apply based on location and order details.
Delivery time may vary depending on order size, dress type, and customization requirements.
Orders are dispatched within 24–48 hours (ready-to-wear items). Custom or made-to-order outfits may require additional processing time.
A 60% advance payment is required to confirm and process all orders.
Remaining balance can be paid before dispatch or via Cash on Delivery (COD) (available in select areas).
You’ll receive a WhatsApp/SMS confirmation once your order is shipped.

Remote or out-of-service areas may have slightly longer delivery times. Our team will update you in case of delays.

Returns & Exchanges

If it doesn’t fit, we’ll help you fix it.

Nationwide returns & exchanges available within 7–15 days from the date of delivery on unworn items with original tags & packaging.
Size / fit issues? Our team will help you choose the right size before processing your exchange.
In most cases, we offer exchange or store credit. Refunds are only provided in special cases or where required by law.
Items must be unused, unwashed, and free from perfume, makeup, or damage.
Sale or discounted items may have different return or exchange conditions (please check the product page for details).

We reserve the right to decline exchanges on items that don’t meet our quality checks (e.g. worn, stained, or damaged pieces).

How to request an exchange (step-by-step)

1 Contact us

Message us on WhatsApp with your order number, name, and the size you want to exchange to.

2 Pick-up or Drop-off

We’ll guide you on the pickup process or nearest drop-off options, depending on your city.

3 Receive your exchange

Once we receive and verify your original item, your new size or store credit is processed within 1–2 working days.

FAQ

How do I request an exchange?

Simply message us on WhatsApp with your order number, full name, and the size you would like instead. Our team will confirm availability and guide you through pickup or drop-off options.

What if my order arrives damaged or incorrect?

Please record a short unboxing video or clear photos and share them with us on WhatsApp within 48 hours of delivery. We will review it and arrange a replacement or suitable solution right away.

How long do exchanges usually take?

Once your exchange is approved and the original item is received back at our warehouse, the new item typically reaches you in 3–6 working days, depending on your location.

Can I get a refund instead of store credit?

In most cases we offer exchanges or store credit. Refunds are only processed in special cases (e.g. out-of-stock items, order cancellations before dispatch) or where required by law.

Are sale items eligible for exchange?

Some discounted or clearance items may have limited or no exchange options. Please check the product details or ask our team on WhatsApp before placing your order.

Still confused about shipping or exchanges?

Send us a message with your question, size concern, or order number — our team replies quickly on WhatsApp and will guide you step by step.

WhatsApp support hours: Mon–Sat, 11am–9pm

+923107402777

Chat with Support

Please mention your order number for faster help.